Implementation and diagnostic tools
The instruments that turn Total QX from a way of thinking into something you can measure and run, in brief.
A framework you can’t measure is just an opinion. This is the toolkit that turns Total QX into something you can run, read, and check: the instruments that spark a better interaction, measure how it landed, keep feedback flowing, and show where the business actually stands.
What are the Total QX tools?
They do three jobs.
- Spark and measure a touchpoint. The QX Catalyst™ starts a deliberate, memorable moment; the Engagement Efficacy Scale rates how well it landed; the Engagement Impact Matrix shows which activities are worth more of your attention.
- Gather and validate feedback. Interactive Engagement Circuits™ keep a two-way dialogue running rather than a survey nobody reads; the Experience Feedback Repository holds the qualitative story behind the numbers; Secret Customers check that what’s designed is what’s actually delivered.
- Diagnose where you stand. The TILE-QX Diagnostic places the business in its industry’s lifecycle stage and points to how Total QX applies at that stage.
What’s developed, and what’s coming
Being straight about it: the QX Catalyst, the Engagement Efficacy Scale, the Engagement Impact Matrix, and Interactive Engagement Circuits are the developed core, ready to put to work. The Experience Feedback Repository and Secret Customers are in active development. The TILE-QX Diagnostic is a planned tool, specified but not yet built. We would rather tell you that than dress a concept up as a finished product.
Common questions
Do I need all of these to use Total QX? No. Most businesses start with one QX Catalyst and the Engagement Efficacy Scale, and add the rest as they go. The framework works at any level of tooling.
Which ones can I use today? The QX Catalyst, the Engagement Efficacy Scale, the Engagement Impact Matrix, and Interactive Engagement Circuits. The feedback repository, Secret Customers, and the TILE-QX Diagnostic are in development or planned.
Do I need special software? Not to begin. A clear scale and honest judgement go a long way; the systems earn their place when you want to measure consistently at scale.
Where to next
The detailed version walks through each tool and how they work together. Or see how the whole framework comes together in Total QX in action.
The whole framework
Where this page sits in the whole. Jump to any part, at either depth.
- Start
Total QX™
The whole system, and the two ways to read it.
- 01
The framework
What Total QX™ is, why it works, and who it is for.
- 02
Core principles & pillars
The Cornerstone, the Tenets and Pillars, and the twelve Principles the whole approach rests on.
- 03
Quick wins
Totally Consumable QX™: the Power of WOW and the Power of Small.
- 04
Touchpoint Experience Design™
Designing every interaction so it builds connection, not just throughput.
- 05
Value Impact Goals™
Goals that measure meaning and outcome, not just activity.
- 06
Engagement Experience Quotient (XQ™)
Measuring how an experience is felt, the part traditional metrics miss.
- You are here
Implementation & diagnostic tools
The instruments that spark, measure, and diagnose: what puts the framework to work.
In briefIn depth
- End
Total QX™ in action
How all seven parts work as one system, from first principles to measurable change.